Accelerated Customer Operations for our client using Pega with Omnichannel strategy

Platform

Pega Platform 8.4, Pega Customer Service, Pega Cloud.

Location

United States of America
Australia

Industry

A religious organization has followers all over the world.

Omnichannel Customer Experience

EvonSys managed to successfully migrate the client’s contacts using Pega’s CRM and unified all the platforms with the omnichannel process. This helped the client to follow up with their customer requests and accelerated their operations all over the world.

EvonSys has crushed the complexity and helped our client to handle the customer service operations with an ease all over the world with Pega Omnichannel strategy.

Download Omnichannel case study to know how we achieved this feat.