The bank faced a rise in customer complaints about missing or delayed One-Time Payment (OTP) details in its loan servicing channels. Transactions meant to appear instantly disappeared before customers could confirm them, leading to frustration and more call-center escalations. An investigation revealed a system lag between the legacy mainframe and digital platforms, causing transactions to drop mid-process, disrupting real-time visibility, and eroding customer trust.

EvonSys implemented a synchronized PEGA-based solution that ensured real-time visibility of OTP transactions across all channels. The system aligned mainframe and PEGA data through Pega and Mainframe Synchronization, automated record management, and delivered instant, accurate updates to customers.
The bank faced a rise in customer complaints about missing or delayed One-Time Payment (OTP) details in its loan servicing channels. Transactions meant to appear instantly disappeared before customers could confirm them, leading to frustration and more call-center escalations. An investigation revealed a system lag between the legacy mainframe and digital platforms, causing transactions to drop mid-process, disrupting real-time visibility, and eroding customer trust.