How a Leading Bank Transformed OTP Processing from Two Days to Real-Time

The Story So Far

The bank faced a rise in customer complaints about missing or delayed One-Time Payment (OTP) details in its loan servicing channels. Transactions meant to appear instantly disappeared before customers could confirm them, leading to frustration and more call-center escalations. An investigation revealed a system lag between the legacy mainframe and digital platforms, causing transactions to drop mid-process, disrupting real-time visibility, and eroding customer trust.

Pega and Mainframe Synchronization Solution by EvonSys

What Got in the Way

Blurred Transaction Visibility

Support Dependency

System Delays

EvonSys Approach

EvonSys implemented a synchronized PEGA-based solution that ensured real-time visibility of OTP transactions across all channels. The system aligned mainframe and PEGA data through Pega and Mainframe Synchronization, automated record management, and delivered instant, accurate updates to customers.

How the Story Changed

2-Day to Instant Transactions

Processing Time Reduced

Greater Accuracy

Fewer Errors and Faster Handling

Higher Satisfaction

Customers Enjoyed Seamless Transactions

Solutions to grow your business

Achieve Unparalleled Time-To-Value

  • Rapidly deliver applications that the business needs.
  • Facilitate faster decision making among cross-functional teams working in tandem.

Reinvent Development

  • Stay Agile and respond quickly to evolving business and customer needs.

Build More at Scale

  • Design solutions that are easy to scale on cloud-native architecture.
  • Create a variety of solutions ranging from process automation apps to mission-critical systems modernization without incurring high costs.

Pega and Mainframe Synchronization | OTP Automation Case Study

The bank faced a rise in customer complaints about missing or delayed One-Time Payment (OTP) details in its loan servicing channels. Transactions meant to appear instantly disappeared before customers could confirm them, leading to frustration and more call-center escalations. An investigation revealed a system lag between the legacy mainframe and digital platforms, causing transactions to drop mid-process, disrupting real-time visibility, and eroding customer trust.

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