Constellation use case scenarios:

Challenge

• Setting up a filter and search button to refine search results is limited due to configuring the button with action sets.

• Configuring a link with an action set to open a case is difficult due to limitations.

Solution

• Overcome the limitation by enabling global search in the list page templates and setting up the data reference pattern field in the view.

• By selecting "Display as link to assignment" in the field settings, any control can be automatically displayed as a link to open the case.

Challenge

• Automating information population on a screen is difficult with service call limitations.

• Difficulty in accessing dev studio properties in views.

• Making a read-only view within another view.

• Subprocess approval issue with the react portal.

• Difficulty in configuring auto-complete control in the view.

Solution

• Splitting the view into two and making a service call upon submission of the first view.

• Adding the property as a relevant record.

• Selecting the Details template.

• Configuring a custom approval process for case approval.

• Using a dropdown control as an alternative.