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In today's fast-paced digital age, keeping abreast of technology updates is as much about performance and features as it is about security and compliance. A prominent banking entity began to confront significant challenges owing to their reliance on the outdated Pega Customer Service Framework.
This case study illuminates these challenges and chronicles the strategic upgrade that not only addressed immediate concerns but also bolstered the institution's broader digital transformation journey.
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.