Resolve Cross-Border Payment Investigations Faster with a
Unified, Automated Platform

Simplify CBPR+ Compliance and  Gain Complete Visibility
into Payment and Investigation Status

Build Operational Confidence with
Leading Payment Investigations Software

Enhance
Efficiency

Reduce 50% manual payment investigations through automated triage and intelligent routing that eliminates the need for human intervention across varied scenario types and reason codes.

Strengthen Customer
Experience

Resolve payment investigation delays faster, including issues like misdirected payments or incorrect beneficiary details, while meeting strict SLAs and boosting client trust.

Improve
Auditability

Maintain a complete, policy-aligned record for every inquiry from initial triage to final closure - ensuring your team is always "audit-ready".

Reduce Investigation
Cycle Times

Automate case intake, enrich cases with transaction data, and guide users through standardized investigation workflows to eliminate manual swivel-chair tasks and speed up resolution.

Deploy Live in
6 Weeks

Low-code rollout with seamless integration and testing to ensure a smooth go-live. Enterprise-grade solution without the enterprise price tag.

Unified
Visibility

Gain a real-time, global view of all pending cases, SLA statuses, and investigator workloads from one dashboard.

Designed for Global Teams  
Driving Faster, More Accurate Payment Investigations

Payment
Investigations Teams

Sanctions RFI
Teams

Relationship Management &
Customer Service Teams

Fraud & Risk Management
Teams

Payments Clearing &
Cash Management Teams

IT
Teams

Centralized Investigations

A unified platform for payment investigations across all domestic and cross‑border rails.

SWIFT Case & Stop/Recall Ready

Seamlessly handle Swift Case Manager workflows and Stop & Recall requests.

Guided Processing

Intuitive workflows aligned with the Swift case rulebook for consistent investigations.

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Backlog Clearance

Minimize false positives and clear pending cases faster.

Audit-Ready Trails

Maintain policy-aligned, fully auditable investigation records.

Efficient Filing

Speed up SAR/STR submissions with accurate, structured workflows.

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Initiate Investigations

Start new payment investigations on behalf of customers.

Investigation Status Visibility

Quickly check and track the status of ongoing investigations.

Real-Time Insights with Swift gpi

Leverage SWIFT gpi to get real-time answers for many investigation types.

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Smart Case Routing

Automatically link related alerts to spot patterns early.

Duplicate Reduction

Eliminate repeated investigations and focus on true risks.

Systematic Escalation

Handle high-risk cases consistently instead of firefighting.

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Faster Resolution

Provide clear answers on high-value payments in hours, not days.

Customer Convenience

Avoid asking for the same info twice with integrated case data.

Revenue Protection

Use investigation insights to safeguard fees and support renewals.

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Seamless Integrations

Connect quickly with existing systems while reinforcing security.

Built for Continuous Compliance

Continuous compliance across ISO 20022, SWIFT Case Management & Stop & Recall.

Predictable Costs

Deploy enterprise-grade solutions in as little as six weeks.

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Lead E&I Transformation with
Speed, Intelligence, and Control

Built on Proven Exceptions and Investigations Expertise

Industry Insights

Stay ahead of evolving payment investigation standards, compliance requirements, and operational transformation in banking. Dive into expert guidance, practical frameworks, and industry research from our team.

ISO 20022

ISO 20022 and the New Era of Domestic Payment Investigations

Swift gpi

SWIFT gpi and The New Baseline for Cross-Border Payment Tracking

E&I

Accelerate Your E&I Modernization Journey with the Right Platform

Frequently Asked Questions

What causes payment exceptions?

Payment exceptions occur when transactions fail straight-through processing due to incorrect beneficiary details, sanctions hits, routing errors, or data validation issues. In addition to this, high false positive payments increase the burden on the payments investigations team. TracEI by EvonSys is a leading payment investigations software that standardizes exception handling with automated checks, smart routing, and end-to-end case tracking while reducing manual effort.

Why cross-border payments fail?

Cross-border payments fail due to inconsistent data standards, intermediary bank breaks, liquidity gaps, and compliance escalations. These failures often trigger Swift gpi investigations, increasing manual workload and slowing resolution. TracEI enhances visibility and enables smarter investigations workflow automation across the payment chain.

What is CBPR+ and why does it matter?

CBPR+ means Cross-Border Payments and Reporting Plus. It is a market group that prepares the documentation for Swift cross-border payments migration to ISO 20022. It ensures consistent implementation, replacing legacy MT messages with structured, rich data (XML) to improve interoperability, security, and payment speed.   

How does ISO 20022 affect investigations?

ISO 20022 transforms investigations by replacing fragmented, manual processes with rich, structured data. This shift enables significantly higher automation levels, with up to 84% of exception messages capable of straight-through processing. It enhances end-to-end visibility, strengthens compliance through more accurate sanctions screening, and accelerates investigation timelines using standardized camt.110 and camt.111 message formats.

How do SWIFT payment investigations work?

Swift investigations resolve payment exceptions triggered by data errors or compliance hits using the UETR to track funds across the correspondent chain. Moving away from manual, unstructured MT messages, modern workflows now use ISO 20022 (camt messages) for automated communication. TracEI streamlines this by correlating these structured messages with transaction data, resolving inquiries in minutes instead of days.

Can banks handle investigations in-house?

Banks can manage investigations using its internal case management system, but manual processes and siloed data often slow turnaround times. This puts pressure on the payments investigations team. TracEI by Evonsys strengthens internal capabilities by centralizing workflows and enabling intelligent investigation handling.

What is Swift Case Manager and how does it support investigations?

Swift Case Manager is a digital, ISO 20022-based collaborative solution that streamlines and automates the resolution of cross-border payment exceptions and investigations. It replaces manual, email-based processes with structured, real-time, end-to-end tracking to significantly reduce investigation times, cut costs, and enhance customer experience.   

What are Stop and Recall requests in payment investigations?

Stop and Recall requests are SWIFT-based messages used to halt or recover payments due to errors, duplication, or fraud. A Stop request attempts to block a payment before it reaches the creditor’s account, while a Recall request seeks to return funds after the payment has been credited.

Can domestic and cross-border investigations reside in the same system?

Yes. While many institutions manage domestic and cross-border investigations in separate systems, ISO 20022 provides a common data standard that enables both to be handled on a unified platform. TracEI brings domestic and cross-border payment investigations into a single system, centralizing workflows, improving visibility, and enabling faster resolution.

Ready to Transform Your
Payment Investigations?