How a Retirement System Cut Survivor Benefit Wait Times from Years to Days
The Story So Far
For years, the retirement system relied on manual, paper-driven workflows to process survivor benefits, leading to delays, errors, and limited transparency. As claim volumes grew, the legacy process could no longer meet members’ expectations. To ensure faster, more accurate, and compliant processing, the system set out to modernize and streamline survivor benefit operations.
What Got in the Way
Awareness Gaps
Complex Process
Incomplete Submissions
The EvonSys Approach
Transforming Survivor Benefit Processing with Automation
The organization partnered with EvonSys to implement a Pega-powered solution that streamlined Survivor Benefit Processing, improved accuracy, and enabled faster, more transparent support for families.
How the Story Changed
Faster Processing
Processing reduced from years to days
Streamlined Operations
Manual tasks digitized and simplified
Compassion at Scale
Faster, dignified support for families
Solutions to grow your business
How EvonSys Transformed Survivor Benefits Processing
For years, the retirement system relied on manual, paper-driven workflows to process survivor benefits, leading to delays, errors, and limited transparency. As claim volumes grew, the legacy process could no longer meet members’ expectations. To ensure faster, more accurate, and compliant processing, the system set out to modernize and streamline survivor benefit operations.
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